Transport operator Keolis and multimodal transport network Divia Mobilités have launched a virtual mobility assistant in Dijon, France.
The mobility coach, which can be accessed from the Divia Mobilités app, uses AI, smart data and voice assistance to provide bus and tram schedules, as well as urban area traffic information.
The coach, which has been developed to encourage public transport usage, was tested over a five-month period before it was released for public use.
Keolis plans to add new functions, including personalised recommendations and journey history.
Furthermore, a voice assistant feature will be able to predict passenger needs in real-time, recommend alternative transport routes and warn about unexpected events.
This feature is currently being researched and will be implemented in Rennes, France with partner Rennes Metropole.
Divia Mobilités’ network includes 28 bus routes, two tram lines and a bicycle fleet. It manages 175,000 journeys a day and serves an average of 45 million passengers each year.
The Divia Mobilités app is used by 20,000 people daily.
