Air transport IT provider Sita has signed a deal with Singapore Cruise Center (SCC) to deliver its advanced technology solutions, Smart Path hardware and Flex as a Service, to the cruise lines customer services.
Sita’s biometric-ready kiosks, self-bag drop, and gates, will modernise the passenger experience at Tanah Merah Ferry Terminal (TMFT) and HarbourFront Ferry Terminal (HFFT).
SCC is also adopting SITA’s Flex as a Service across all passenger processing touchpoints, which enables agile and responsive passenger processing, and creates a platform for SCC to build custom passenger-facing applications.
The upgraded ferry terminals, which serve as Singapore’s gateway to the Riau Islands and south-eastern coast of Peninsular Malaysia, are expected to handle about 7 million plus passengers annually.
The project involves the installation of 45 SITA Smart Path Kiosks across both terminals, also providing a platform for biometric authentication implementation in the future as part of OneID initiative.
10 SITA Smart Path Bag Drop solutions will streamline the bag check-in process with SITA’s cutting-edge TS6 Kiosks, and 13 new SITA Smart Path Gates will be used for efficient boarding procedures.
SCC will integrate its new cloud-based Departure Control System (Cruise and Ferry Operation System) via SITA Flex.
This project will significantly improve passenger processing capabilities and unlock future possibilities for the maritime passenger industry.
President of Asia Pacific at Sita Sumesh Patel said: “Seamless travel, by air, sea, or land will be one of the drivers of growth for the travel and transport industry, with transport hubs seeing a need to quickly digitalise their infrastructure to remain ahead of the curve.
“At SITA, we help these transport hubs do just that through our innovative solutions.
“Singapore Cruise Centre is a clear example of this, as it shows how technology can make passenger processing more efficient, secure, and enjoyable.”
Achievements and innovations in intelligent transport systems will be celebrated at the third annual CiTTi Awards, which will be held on 26 November 2024 at De Vere Grand Connaught Rooms in London. Visit www.cittiawards.co.uk to learn more about this unmissable event for the UK’s transportation sector – and to book your table!
