Logistics firm DHL has rolled out what3words location technology to its UK Parcel App, from today [31 March] customers can specify deliveries to a precise location – be it the front door, specific apartment complex entrance, or a tucked-away side passage.
DHL said its Parcel App gives customers power and flexibility over their delivery and the addition of what3words will make the process even more efficient.
DHL customers can discover their what3words address via the free what3words app – available for iOS and Android – or the online map at what3words.com. They can then save their what3words address in the DHL Parcel App, under delivery preferences. Their future orders fulfilled by DHL UK will be dropped off at that exact location.
“New technology plays an important role in improving operations, reducing costs and enhancing customer service,’ said Chris Sheldrick, co-founder and CEO of what3words.
“DHL continues to innovate in its approach, and we’re looking forward to helping their drivers find and make deliveries with ease, giving customers the peace of mind that their parcel will arrive exactly where it needs to go.”
As previously reported by CiTTi, what3words is being deployed by logistics companies such as DPD, and other companies such as Premier Inn and Lonely Planet to help travellers find the right hotel entrance or hard-to-find restaurant. The technology has also been built into in-car navigation systems including Mercedes-Benz and Mitsubishi, enabling drivers to enter any destination with just three words.
