The Bay Area Toll Authority (BATA) has awarded Conduent a five-and-a-half-year contract renewal to continue processing automated tolling transactions at seven state-owned bridges in the San Francisco region.
The total contract value is approximately US$286m (£217m) and the renewal extends Conduent’s support to BATA until September 2027. It includes provision for BATA customer service for motorists and processing of FasTrak parking charges at San Francisco International Airport and tolls on area Express Lanes.
“Conduent has been an important part of our team in our work to expand cashless tolling in the region, benefiting both motorists and the environment,” Andrew B Fremier, deputy executive director, operations at BATA. “We’re pleased to continue our partnership into the future as we enhance customer service and the traveling experience for hundreds of thousands of motorists across the region.”
The renewal follows BATA’s 2021 transition to all-electronic tolling on area bridges, helping to reduce congestion and limit emissions while improving convenience. Conduent supported the transition by tripling its San Francisco-based workforce for BATA and opening a new facility in Bakersfield, California, to meet customer service needs associated with automated tolling. The company now has more than 450 employees in the state who serve the agency.
Mark Brewer, president, transportation solutions at Conduent, said: “This renewal exemplifies our close partnership with BATA to focus on the FasTrak community, and it reflects our client-centred approach and global growth strategy to deliver all-electronic tolling and other modern transportation solutions that pave the way for smart cities. These initiatives benefit the environment and create improved driving experiences for millions of motorists.”
The contract extension is among a series of recent tolling business wins for Conduent in the USA and UK, including three eight-year contract renewals from tolling authorities in New York and and a road usage charging contract from National Highways.
The company is also modernising and maintaining Ohio Turnpike’s toll collection system and was selected last year by the Virginia Department of Transportation to design, implement and operate express tolling lanes along Interstate 64 in the Hampton Roads region.
You can learn more about the key trends and challenges affecting senior decision-makers who have responsibility for tolling, intelligent transportation systems and road pricing in the USA at the first-ever Road User Charging Conference in Miami, USA on 13-14 June 2022. Click here for more information.
