Emovis, a provider of toll-based mobility solutions, has had its contract to provide toll collection and enforcement services to Halton Borough Council and the Mersey Gateway Crossings Board extended by five years.
Originally appointed for a seven-year period in 2017, the extension means that Emovis will continue to provide services through to October 2029.
Emovis provides services – which include the collection of tolls and charges for crossings either the Mersey Gateway or the Silver Jubilee Bridges between Runcorn and Widnes near Liverpool in North West England – through the Merseyflow brand name.
Almost 100 million crossings have been made across the two toll bridges since the Mersey Gateway Bridge opened in October 2017, with on-time payment rates said to be consistently in excess of 97% during this time.
What’s more, over 80% of journeys made across the bridges are reportedly now made by customers who have registered a Merseyflow account and receiving discounts on toll charges.
Mike Bennett, managing director of the Mersey Gateway Crossings Board, said: “The Emovis team has consistently delivered innovations and improvements like introducing the auto top-up system and the quick pay app and together we’re looking at further improvements we can introduce as we move forward.
“To have over 80% of journeys being made by people who have chosen to register with Merseyflow is great because it means these customers are all receiving discounts on their crossings, and it makes it much easier for them to pay and manage their accounts.”
According to Emovis, the majority of registered customers have also chosen to auto top-up or are paying by direct debit, which automates their payments and reduces the risk of receiving a penalty charge notice.
Neil Conway, chief executive of Emovis UK, said: “We’re delighted to have had our contract extended by the Mersey Gateway Crossings Board.
“The credit should be given to the whole team in Runcorn who are working incredibly hard to provide the best possible service to the users of the bridge and are delivering a high-quality service which is valued by the Crossings Board and the vast majority of drivers alike.”
You can learn more about the key trends and challenges affecting senior decision-makers who have responsibility for tolling, intelligent transportation systems and road pricing at the 19th annual Road User Charging Conference in Brussels, Belgium on 04-05 May 2022. Visit www.roaduserchargingconference.co.uk for more information.
