Emovis has been awarded a contract with the Rhode Island Turnpike and Bridge Authority (RITBA) in the USA to provide customer back office (CBO) systems and support.
The toll-based mobility solution provider will upgrade RITBA’s tolling back-office system to include E-ZPass account and customer relationship management and transaction processing services, interoperability with other agencies, transponder fulfilment functionality, invoice processing services, third-party interfaces, and interactive voice response/call centre support functions.
“This aligns with RITBA’s goals of improving our customers’ experience while containing costs,” said Lori C. Silveira, RIBTA executive director. “Reducing operating costs makes revenue available for other purposes including maintenance.”
Emovis’ modular Tolling Back Office solution will be used by RITBA to operate the E-ZPass customer service centre-related operations. It will also provide RITBA the ability to service the Rhode Island Department of Transportation Rhode Works Truck Tolling Program activities.
“We always strive to change what’s possible in tolling,” said Christian Barrientos, CEO of Abertis Mobility Services and Emovis. “There is no ‘one size fits all’ solution. It requires collaboration with our clients to look at requirements from multiple angles and constantly challenge the status quo.
“We have been doing this for the past 10 years with RITBA. This approach will guide us in the years to come as we design, integrate, test, install, and maintain the upgraded CBO.”
The term of the contract is a 12-month design and implementation phase followed by an initial five-year operations and maintenance period. This will be followed by optional extension periods.
You can learn more about the key trends and challenges affecting senior decision-makers who have responsibility for tolling, intelligent transportation systems and road usage charging in America at the second annual Road User Charging Conference USA in Miami, Florida on 26-27 April 2023. Click here for more information.
