ViaPlus, a subsidiary of Vinci Highways, will manage the free-flow transactions and customer service channels of Georgia State Road and Tollway Authority (SRTA) for the next seven years.
SRTA manages the Georgia Express Lanes, a 66-mile (107-km) dynamically priced managed lanes system in metropolitan Atlanta.
The agency also oversees the interoperable toll programme Peach Pass, which has a customer base of more than 788,000 accounts.
Peach Pass can be used for parking payment at Atlanta’s Hartfield-Jackson International Airport, whose international terminal is partially operated by Vinci Airports, and for toll road payment in 18 other US states.
The mobility network of SRTA reportedly generated some 29 million free-flow transactions in 2023.
ViaPlus will implement and maintain a customer service system that includes a cloud-based back-office; self-service channels for customers to manage their toll accounts via website, app, and chat; and advanced reporting.
The new system will support the increase in SRTA’s free-flow transactions that are projected to reach 30 million by 2030.
The ViaPlus system will also process Peach Pass transactions from 18 states in the E-ZPass toll network and interface with the Central US Interoperability Hub.
Currently operating in the western USA in Texas and California, ViaPlus is expanding eastward with the SRTA contract.
You can learn more about the key trends and challenges affecting senior decision-makers who have responsibility for tolling, intelligent transportation systems and road pricing across the world at Akabo Media’s global series of Road User Charging Conferences in Brussels, Miami, Singapore and Abu Dhabi. Click here for more information!
