The New Jersey Turnpike Authority (NJTA) has reaffirmed its decision to award TransCore a US$1.73bn contract to modernise E-ZPass services across the US state, following an independent review that upheld the original selection after a protest by the incumbent provider, Conduent.
The contract, originally approved by the NJTA Board of Commissioners in September 2024, will see TransCore implement a new E-ZPass back office account management system and overhaul customer service centre operations.
The NJTA cited TransCore’s technical and operational capabilities as key factors in the best-value procurement decision.
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Whitt Hall, president and CEO of TransCore, said: “We are pleased the NJTA recognised TransCore’s proposed solution as providing the best value to New Jersey. This affirmation allows us to move forward with delivering an enhanced customer experience.”
TransCore plans to hire hundreds of new employees in New Jersey to support the contract, including the staffing of two new customer service centres aimed at reducing wait times and improving satisfaction.
The firm will deploy its tolling technology with a focus on data security and operational efficiency.
The award follows TransCore’s migration of systems for other toll authorities, including the North Carolina Turnpike Authority.
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