Network Rail and the Department for Transport (DfT) have [Friday 4 October] announced a five-point plan that aims to improve the functioning of Euston station.
This has been initiated to deliver a better passenger experience while the station undergoes longer-term design changes, Network Rail reports.
DfT and Network Rail stated that the outdated station has long been in major need of overhaul which has led to some very uncomfortable and unpleasant conditions for passengers.
While a major reconstruction of the station is required to meet current demands, the initial five-point plan to ensure a better experience for passengers at Euston includes:
- Reviewing passenger information provision and circulation, including a shutdown and review of the use of overhead advertising boards
- A review on how passengers are invited to, and board services, especially during disruption
- Creating more concourse space and alleviating pinch-points, which will include more, and upgraded, toilet provision
- Unifying station operation during disruption to ensure a holistic approach is taken for the benefit of all passengers
- Driving up the reliability of both the infrastructure and train services to reduce disruptive events being experienced at the station
Further improvements may be added as the transport secretary has tasked the station’s teams at Network Rail and relevant train operators – including Avanti West Coast and West Midlands Trains – to look again at how the station works on a day-to-day basis and to make immediate improvements wherever possible.
Transport secretary Louise Haigh said: “For too long, Euston station simply hasn’t been good enough for passengers.
“That’s why I’ve tasked Network Rail with coming up with a clear plan to immediately improve conditions for passengers. This includes a shutdown of the advertising boards from today to review their use.
“We know Euston needs a permanent solution and are working hard to agree this – but these immediate steps will help to alleviate some of the issues the station has been facing.”
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